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CompTIA · COMPTIA-ACORE2 · Beginner

CompTIA A+ Core 2 — Practice Questions and Mock Exam

CompTIA A+ Core 2 (220-1202) validates the skills needed for IT support roles, covering operating systems (Windows 11, macOS, Linux, mobile OS), security fundamentals (encryption, access controls, malware prevention, zero trust), software troubleshooting (OS, mobile, application, and browser issues), and operational procedures (documentation, change management, backup/recovery, incident response).

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Official COMPTIA-ACORE2 exam: 700 out of 900 points to pass.

Checked against CompTIA · August 2026 · Current exam version

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Operating Systems1 / 5

A Windows workstation has two NICs (network interface cards) -- one wired and one wireless. Both are connected to the same network. Which Windows setting determines which NIC is used for network traffic by default?

AlexFull explanation from Alex

Windows uses the interface metric to determine which NIC handles default network traffic when multiple adapters are connected. A lower metric value indicates higher priority. Windows auto-calculates metrics based on link speed (e.g., Gigabit Ethernet gets a lower metric than Wi-Fi), but administrators can manually override via adapter properties > TCP/IPv4 > Advanced. The routing table (viewable with 'route print') shows the active default gateway. Why other options are wrong: Computer name identifies the machine on the network but does not affect routing. MAC address is a Layer 2 hardware identifier with no role in traffic prioritization. Display resolution is entirely unrelated to networking. Ref: Microsoft TCP/IP routing documentation.

Sourcelearn.microsoft.com

Software Troubleshooting2 / 5

A user reports that their Android phone shows 'Insufficient Storage' even though they have only a few apps installed. What should the technician recommend checking FIRST?

AlexFull explanation from Alex

When an Android device reports 'Insufficient Storage' despite few installed apps, the most likely culprit is accumulated app cache and downloaded files. Browsers, social media, and messaging apps cache large amounts of temporary data. The technician should check Settings > Storage to identify space consumers, then clear cache (Settings > Apps > [App] > Storage > Clear Cache) and review the Downloads folder. Why other options are wrong: CPU speed affects performance, not storage capacity. Screen resolution settings consume negligible storage. Bluetooth version is a connectivity specification unrelated to storage. None of these hardware specs can cause storage exhaustion. Ref: Android developer documentation, Google Support.

Sourcesupport.google.com

Security3 / 5

A company's security policy requires that passwords must be at least 12 characters, include uppercase, lowercase, numbers, and special characters, and be changed every 90 days. Which security concept does this represent?

AlexFull explanation from Alex

The described policy—minimum 12 characters, mixed character types, 90-day rotation—exemplifies password complexity requirements. These are administrative security controls configured through Group Policy (secpol.msc) in Windows or directory services. CompTIA defines password complexity as enforcing minimum length, character diversity, expiration, history, and lockout thresholds. Why other options are wrong: Certificate-based authentication uses digital certificates (PKI), not passwords. Multi-factor authentication requires multiple verification methods (something you know, have, or are)—not password rules alone. Biometric policy governs fingerprint/facial recognition enrollment, not password composition. Ref: CompTIA A+ 220-1102 objectives, NIST SP 800-63B.

Sourcelearn.microsoft.com

Operational Procedures4 / 5

A company wants to implement AI-based tools to assist their help desk. Which of the following is a VALID consideration when implementing AI in IT support?

AlexFull explanation from Alex

When implementing AI tools in IT support (chatbots, automated ticket routing, knowledge base search), organizations must evaluate accuracy, bias, and data privacy implications. AI models can produce incorrect responses (hallucinations), inherit biases from training data, and process sensitive information requiring regulatory compliance (GDPR, HIPAA). The CompTIA A+ 220-1102 objectives cover the purpose and limitations of AI/ML tools. Why other options are wrong: AI does not eliminate documentation needs—it requires maintained knowledge bases. AI cannot immediately replace all human staff; complex issues need human judgment. AI tools require significant configuration, training data, and ongoing tuning. Ref: CompTIA A+ 220-1102 objectives, NIST AI Risk Management Framework.

Sourcenvlpubs.nist.gov

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Conversation preview · COMPTIA-ACORE2

Android storage use

  1. You

    There are few apps, but storage is full. What should I inspect?

  2. Alex · AI tutor

    Open Storage settings to see which categories use space, including downloads and app data.

    Read the documentation ↗
  3. You

    Is clearing cache the same as clearing app storage?

  4. Alex · AI tutor

    No. Cache is temporary data; clearing app storage removes the app’s data.

    Read the documentation ↗

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COMPTIA-ACORE2 · Question excerpt

Android storage use

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A user reports that their Android phone shows 'Insufficient Storage' even though they have only a few apps installed. What should the technician recommend checking FIRST?

Understand the correct answer.

App cache and downloaded files consuming storage

Inspect storage usage before choosing what to remove.

Read the documentation ↗

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Exam topics, relevant practice and sources you can check.

Install and manage operating systemsSee the guide for weighting124 QuestionsPass-IT questions

Choose, install and configure operating systems and applications for the user’s environment.

  • Compare desktop and mobile systems, filesystems and Windows editions, considering compatibility, hardware requirements and vendor support lifecycles.
  • Plan OS installations, upgrades, partitioning and recovery, then install compatible applications with suitable resources and deployment methods.
  • Use Windows management and command-line tools to configure system settings, accounts, network connections and shared resources.
  • Recognize macOS and Linux tools for applications, files, system administration, security and routine maintenance.
  • Configure cloud productivity applications, including email, collaboration, storage synchronization, identity synchronization and license assignment.
Protect devices and user dataSee the guide for weighting133 QuestionsPass-IT questions

Apply security controls that reduce exposure and help you respond to threats.

  • Explain physical and logical security, then harden Windows workstations with suitable accounts, permissions, authentication, encryption and directory settings.
  • Compare wireless security and authentication methods, and secure small-network routers, wireless access and firewalls.
  • Recognize malware, social engineering and common vulnerabilities, then verify infections, isolate affected systems, remove malware and educate users.
  • Secure mobile devices and browsers through trusted software, updates, access settings and data-protection controls.
  • Compare data destruction, secure disposal and reuse methods, including evidence from external disposal providers and environmental requirements.
Troubleshoot software and security symptomsSee the guide for weighting96 QuestionsPass-IT questions

Investigate operating-system, application and security problems on computers and mobile devices.

  • Diagnose Windows boot failures, crashes, service problems and degraded performance.
  • Resolve mobile application, update, battery and connectivity issues.
  • Recognize mobile security problems linked to untrusted applications, altered device protections and suspicious data or network activity.
  • Investigate computer and browser symptoms such as altered files, false security alerts, redirects and certificate warnings.
Follow sound support proceduresSee the guide for weighting93 QuestionsPass-IT questions

Support users with clear records, safe work and controlled changes.

  • Maintain tickets, asset records and support documentation, and communicate professionally while protecting customer information.
  • Apply change approvals, testing and rollback plans, and choose backup, rotation and recovery methods that you test regularly.
  • Follow electrical, personal and component-handling safety procedures, with suitable disposal, ventilation and power protection.
  • Handle incidents and evidence correctly, and explain privacy, licensing, acceptable-use and compliance obligations.
  • Recognize scripting uses and risks, and select remote-support methods with appropriate security controls.
  • Explain AI integration and appropriate-use policies, including plagiarism, bias, hallucinations, accuracy and private versus public data handling.
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Questions in the app are currently in English. Translations of the sample questions on this page apply only to this preview. Check with CompTIA for the languages available for the official exam.

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Access covers this certification for 12 months. You pay once, with no automatic renewal.

When does the money-back guarantee apply?

The guarantee refunds the Pass-IT purchase price for this certification. You need eligible paid access and a Readiness Score of at least 80% from your practice results when you take the exam. This score can only reach 80% after at least 50 answered questions and is not a validated probability of passing. Take the exam during your access period and submit official proof of failing within 14 days. Guarantee terms

About the COMPTIA-ACORE2 exam

Where can I take the COMPTIA-ACORE2 exam?

Pearson VUE testing center or online proctored (OnVUE).

How long is the CompTIA A+ Core 2 exam?

The CompTIA A+ Core 2 exam has 90 questions and a 90-minute time limit.

How do you pass CompTIA A+ Core 2?

Core 2 is the software half: operating systems and security are 28% each, so more than half the exam sits in those two domains alone. The catalog budget is around 80 hours. The common failure is treating it as a second hardware exam, because the questions are about Windows behaviour, permissions and procedure rather than components.

Should you take Core 1 or Core 2 first?

Either order works, because neither exam is a prerequisite for the other and CompTIA only issues A+ once both are passed. Most people sit Core 1 first because its hardware material is the easier entry point. If your background is help-desk software support, starting with Core 2 plays to what you already do.

Does A+ Core 2 expire?

The A+ certification is valid for three years from the pass date. You renew it through continuing education or by passing a higher-level CompTIA certification, which resets the clock without another A+ sitting.

What happens if you fail A+ Core 2?

You can rebook immediately for a second attempt. From the third attempt onwards there is a 14-day wait between tries, and CompTIA sets no maximum number of attempts.

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The guarantee refunds the Pass-IT purchase price for this certification. You need eligible paid access and a Readiness Score of at least 80% from your practice results when you take the exam. This score can only reach 80% after at least 50 answered questions and is not a validated probability of passing. Take the exam during your access period and submit official proof of failing within 14 days.

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